Privacy Policy

Privacy Policy

Indomitable Australia
Effective Date: March 2, 2025

1. Introduction

Indomitable Australia (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you agree to the collection, use, storage, and disclosure of your personal information as outlined in this policy. If you do not agree with these terms, please refrain from using our website or providing any personal information.

2. Information We Collect

We may collect personal information directly from you when you visit our website, place an order, subscribe to our marketing communications, contact us, or interact with our services. This may include your name, email address, phone number, billing and shipping address, payment details, order history, and preferences. Additionally, we may automatically collect device and browsing activity information, such as IP address, browser type, device details, and site interactions, through cookies and other tracking technologies.

3. How We Use Your Information

We use your personal information to process and fulfill orders, facilitate payments, provide customer support, improve our website and user experience, and communicate with you regarding orders and account matters. If you have opted in, we may also use your information for marketing purposes, such as sending promotional emails about new products, special offers, or other updates. You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in an email or by contacting us. We may also use your information for fraud prevention, security monitoring, analytics, and compliance with legal obligations.

4. Sharing of Personal Information

We do not sell or rent your personal information. However, we may share your data with third-party service providers, including payment processors, delivery partners, marketing agencies, and IT support services, who assist us in operating our business. These providers are contractually required to handle your data securely and in compliance with privacy laws. In certain circumstances, we may disclose personal information if required by law, to comply with legal or regulatory obligations, or to protect our legal rights and customers.

5. Payment and Data Security

All payments made on our website are securely processed through third-party payment gateways. We do not store full credit or debit card details. We implement industry-standard security measures, including encryption, firewalls, and access controls, to protect your personal data. While we take reasonable steps to safeguard your personal information, you acknowledge that online transactions are never entirely risk-free, and you provide your information at your own risk. If you suspect any unauthorized access to your account or payment details, please contact us immediately.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, improve user experience, and analyze site traffic. Cookies may collect information about your device, browsing behavior, and preferences. You may configure your browser to refuse or delete cookies, but doing so may affect certain website features. We also use third-party analytics tools, such as Google Analytics, to track user activity and understand website performance.

7. Your Rights and Choices

Under Australian privacy laws, you have the right to:

• Access your personal information stored by us.
• Request corrections to inaccurate data.
• Request deletion of your personal data, subject to legal and contractual retention obligations.
• Opt out of marketing communications at any time.

Requests should be sent to contact@indomitableaustralia.com, and we will respond within a reasonable timeframe.

8. Third-Party Links and External Websites

Our website may contain links to third-party websites, such as payment gateways and social media platforms. These websites operate independently, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information to them.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 14. We do not knowingly collect personal information from children. If we become aware that a minor has provided personal information without parental consent, we will take steps to delete the data promptly.

10. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements. Order details and payment records may be retained for tax, accounting, and regulatory compliance purposes, even after a request for data deletion. If you request the deletion of your personal information, we will remove your data where legally possible, but some information may be retained as required by law.

11. International Data Transfers

Some of our third-party service providers may store or process personal information outside of Australia, including but not limited to the United States, Europe, and Asia-Pacific regions. Where your data is transferred internationally, we take reasonable steps to ensure that it remains protected under applicable privacy laws and contractual safeguards. By using our website, you consent to the transfer of your personal information to third parties operating outside of Australia.

12. Automated Data Collection & Profiling

We may use automated tools, such as Google Analytics, Facebook Pixel, and similar technologies, to analyze user behavior, improve website performance, and tailor marketing efforts. These tools collect non-personal data, including browsing history, location data, and device information. If you do not wish to be included in data tracking, you can disable cookies in your browser settings or opt out of targeted advertising through platforms such as Google Ads and Facebook Ads.

13. How to Make a Complaint

If you have a concern regarding how we handle your personal information, you may contact us at contact@indomitableaustralia.com with details of your complaint. We will acknowledge receipt within 7 business days and aim to resolve your complaint within 30 days. If you are not satisfied with our response, you have the right to escalate the complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or technology. The latest version will always be available on our website. Your continued use of our website after any updates constitutes acceptance of the revised policy.

15. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, you may contact us at:

📧 Email: contact@indomitableaustralia.com